Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all included items (including gifts or stickers), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [support@evercases.com]. Please note that returns will need to be sent to the following address:
901 Nutt Street, APT 365
Wilmington, NC 28401
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for paying the return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us at [support@evercases.com] for any return-related questions.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (including special orders or personalized items). Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at [support@evercases.com].